Field Service AI Senior Solution Architect

Global leader in CRM and enterprise cloud solutions, providing software services for sales, service, marketing, and more.
$143,500 - $217,200
Machine Learning
Senior Software Engineer
Remote
3+ years of experience
AI · Enterprise SaaS

Description For Field Service AI Senior Solution Architect

Join Salesforce's 'AI for Field Service' Team as a Senior Solution Architect, where you'll play a crucial role in transforming field service operations through AI and automation. This position combines deep expertise in Mobile Workforce Management with cutting-edge AI applications, making it perfect for those passionate about digital transformation. You'll work with a team of experts to analyze real-life scenarios, translate them into actionable business insights, and drive innovation in field service delivery.

As a Solution Architect, you'll be at the intersection of business and technology, designing and implementing AI solutions that solve complex field service challenges. You'll collaborate with customers and implementation teams, lead business workshops, and apply advanced mathematical and AI-based analysis to optimize scheduling operations. This role offers the unique opportunity to work with various customers, helping them achieve their operational goals through innovative AI solutions.

The ideal candidate brings a strong technical background with at least 3 years of experience in customer-facing roles, business analysis, and problem-solving. You'll need excellent communication skills to present complex ideas to both technical and non-technical audiences, and the ability to adapt quickly in a dynamic environment. With Salesforce certifications and experience in implementing Salesforce solutions, you'll be well-equipped to drive digital transformation in field service operations.

This remote position offers competitive compensation ranging from $143,500 to $217,200, depending on location, and includes travel opportunities (20-30%). You'll be part of a leading enterprise software company known for its innovative solutions and strong company culture. If you're passionate about AI, problem-solving, and helping businesses optimize their field service operations, this role offers an exciting opportunity to make a significant impact in the industry.

Last updated 15 minutes ago

Responsibilities For Field Service AI Senior Solution Architect

  • Collaborate with and guide customer and implementation teams on AI solutions for field service scenarios
  • Act as liaison between business customers and technical teams
  • Define customers' KPIs and lead business workshops
  • Design and implement simulation experiments and optimization techniques
  • Apply advanced mathematical and AI-based analysis for scheduling
  • Analyze customers' data to identify operational bottlenecks
  • Support communications regarding milestone dates and issue resolution
  • Support user acceptance testing
  • Lead innovation and enhance practice expertise

Requirements For Field Service AI Senior Solution Architect

  • Bachelor's degree in Industrial Engineering, Statistics, Computer Science, Mathematics, Economics, or equivalent
  • Salesforce Admin and Service Cloud certification
  • Experience in designing and implementing Salesforce solutions using Flows
  • 3+ years experience in customer-facing, leading roles in global organizations
  • 3+ years experience in business analysis roles
  • 3+ years experience in problem-solving, analytical roles
  • Excellent verbal and written communication skills
  • Excellent multi-tasking skills
  • Willingness to travel (20-30%)

Benefits For Field Service AI Senior Solution Architect

  • Travel Opportunities

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