Field Service AI Solution Architect
Description For Field Service AI Solution Architect
Join Salesforce's 'AI for Field Service' Team as a Solution Architect, where you'll play a crucial role in revolutionizing mobile workforce management and digital transformation. This position combines technical expertise with customer-facing responsibilities, requiring a unique blend of AI knowledge and business acumen.
As a Field Service AI Solution Architect, you'll be at the forefront of implementing cutting-edge AI solutions for real-world field service challenges. Your role involves analyzing complex scenarios, translating business requirements into technical specifications, and driving innovation through AI-powered optimization strategies.
The ideal candidate brings a strong foundation in both technical and business domains, with at least 3 years of experience in customer-facing roles and business analysis. You'll need certifications in Salesforce Admin and Service Cloud, along with expertise in implementing Salesforce solutions using Flows.
This role offers an exciting opportunity to work with a leading enterprise software company, making a direct impact on how businesses optimize their field service operations. You'll collaborate with diverse teams, lead workshops, and drive technological innovation while ensuring customer success.
The position offers competitive compensation ranging from $128,300 to $176,500, with remote work options available across multiple states. You'll be part of a dynamic environment that values problem-solving, analytical thinking, and excellent communication skills. The role requires about 20-30% travel, providing opportunities for direct customer interaction and on-site implementation.
Join us in shaping the future of field service operations through AI innovation, while working with cutting-edge technology and contributing to digital transformation across industries. This role is perfect for someone who combines technical expertise with business acumen and has a passion for delivering innovative solutions to complex challenges.
Responsibilities For Field Service AI Solution Architect
- Collaborate with and guide customer and implementation teams on AI solutions for field service scenarios
- Act as liaison between business customers and technical teams
- Define customer KPIs and lead business workshops
- Design and implement simulation experiments and optimization techniques
- Apply advanced mathematical and AI-based analysis for scheduling
- Analyze customer data to identify operational bottlenecks
- Support communications regarding milestone dates and issue resolution
- Support user acceptance testing
- Lead innovation and enhance practice expertise
Requirements For Field Service AI Solution Architect
- Bachelor's degree in Industrial Engineering, Statistics, Computer Science, Mathematics, Economics, or equivalent
- Salesforce Admin and Service Cloud certification
- Experience in designing and implementing Salesforce solutions using Flows
- 3+ years experience in customer-facing, leading roles in global organizations
- 3+ years experience in business analysis roles
- 3+ years experience in problem-solving, analytical roles
- Excellent verbal and written communication skills
- Excellent multi-tasking skills
- Willingness to travel (20-30%)
Benefits For Field Service AI Solution Architect
- Travel Required (20-30%)
Jobs Related To Salesforce Field Service AI Solution Architect
