Field Service AI Solution Architect

Global leader in Customer Relationship Management (CRM) founded in 1999, helping companies transform their businesses across sales, service, marketing, and commerce.
Machine Learning
Senior Software Engineer
Hybrid
5,000+ Employees
3+ years of experience
AI · Enterprise SaaS

Description For Field Service AI Solution Architect

Salesforce, the global leader in CRM, is seeking a Field Service AI Solution Architect to join their 'AI for Field Service' Team. This role combines deep expertise in Mobile Workforce Management, digital transformation, and AI-driven automation processes. The position offers a unique opportunity to work with cutting-edge AI technologies while solving complex field service challenges for global clients.

The ideal candidate will serve as a crucial bridge between technical teams and customers, translating complex business requirements into innovative AI solutions. You'll be responsible for analyzing real-life scenarios, designing optimization strategies, and implementing AI capabilities to enhance field service delivery. The role requires a strong background in analytics, customer engagement, and Salesforce technologies.

Working at Salesforce means joining a company built on four core values: Trust, Customer Success, Innovation, and Equality. The company has been recognized as one of FORTUNE's "100 Best Companies to Work For®" for 12 consecutive years. You'll benefit from comprehensive benefits, professional development opportunities through Trailhead.com, and the chance to make a real impact on how businesses operate.

The position offers hybrid working arrangements and requires about 20-30% travel. You'll be part of a dynamic environment where you can grow your career while contributing to solutions that revolutionize how companies manage their field service operations. If you're passionate about AI, have strong analytical skills, and want to work with industry-leading technology, this role offers an excellent opportunity to shape the future of field service management.

Last updated 2 minutes ago

Responsibilities For Field Service AI Solution Architect

  • Collaborate with and guide customer and implementation teams to implement AI solutions for field service scenarios
  • Act as liaison between customer and technical teams, translating business requirements into technical specifications
  • Define customer's Key Performance Indicators through business workshops
  • Design and conduct simulation experiments for optimization
  • Use advanced mathematical and AI-based analysis for scheduling results
  • Analyze customers' data to identify operational bottlenecks
  • Facilitate communication regarding project risks and issue resolution
  • Support user acceptance testing
  • Drive innovation through knowledge bases and methodologies creation

Requirements For Field Service AI Solution Architect

  • Bachelor's degree in Industrial Engineering, Statistics, Computer Science, Mathematics, Economics, etc.
  • Certification in Salesforce Admin and Service Cloud
  • Experience in designing and implementing Salesforce solutions using Flows
  • 3+ years of experience in customer facing, leading roles in global organizations
  • 3+ years of experience in business analysis roles
  • 3+ years of experience in problem-solving, analytical roles
  • Excellent verbal and written communication skills
  • Excellent multi-tasking skills
  • Ability to travel 20-30% of the time

Benefits For Field Service AI Solution Architect

Medical Insurance
Dental Insurance
Vision Insurance
Parental Leave
Mental Health Assistance
  • Comprehensive benefits package
  • Well-being reimbursement
  • Generous parental leave
  • Adoption assistance
  • Fertility benefits
  • Training with Trailhead.com
  • Executive thought leaders exposure
  • 1:1 coaching with leadership
  • Volunteer opportunities

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