Industry Architect 9

Global leader in CRM and cloud-based enterprise solutions, specializing in AI-powered customer relationship management platforms.
Milan, Metropolitan City of Milan, Italy
Cloud
Principal Software Engineer
In-Person
5,000+ Employees
10+ years of experience
AI · Enterprise SaaS

Description For Industry Architect 9

Salesforce is seeking a Principal Industry Architect to join their Chief Customer Office (CCO) organization in Milan, Italy. This role is crucial in accelerating digital transformations for top accounts across South EMEA. The position focuses on owning CIO/CTO/EA relationships and driving AI+Data+CRM+Trust initiatives.

As an Industry Architect, you'll be at the forefront of helping customers navigate their digital transformation journey, leveraging Salesforce's comprehensive platform capabilities. The role requires a unique blend of technical expertise, business acumen, and industry knowledge, with a focus on enterprise architecture and solution design.

The ideal candidate brings 10+ years of experience in enterprise architecture and digital transformation, with a strong background in cloud platforms and strategic customer engagement. You'll work in a collaborative environment, partnering with CCO teams, account teams, and customer leadership to drive successful outcomes.

Key aspects of the role include designing scalable Salesforce solutions, building industry-specific architecture blueprints, and contributing to thought leadership. You'll be responsible for ensuring successful adoption and value realization from Salesforce solutions while maintaining strong relationships with C-level executives.

This position offers an opportunity to shape the future of digital transformation at leading organizations, working with cutting-edge AI and CRM technologies. The role combines strategic thinking with hands-on architecture work, making it ideal for experienced architects who want to make a significant impact in enterprise digital transformation.

Join Salesforce's dynamic team in Milan and be part of a company that's leading the way in AI-powered CRM solutions. This role offers the chance to work with top enterprises while contributing to the evolution of digital transformation strategies in the South EMEA region.

Last updated 3 days ago

Responsibilities For Industry Architect 9

  • Build and maintain relationships with C-level IT executives
  • Design and architect Salesforce-based solutions
  • Guide customers through digital transformation journey
  • Build high-level industry-specific architecture blueprints
  • Stay abreast of industry trends and emerging technologies
  • Share insights and best practices with customers and colleagues
  • Contribute to Salesforce thought leadership content
  • Collaborate with CCO teams, account teams, and customer leadership
  • Ensure solutions are scalable, secure, and maintainable
  • Translate customer needs into Salesforce-based solutions

Requirements For Industry Architect 9

  • Bachelor's or Master's degree in Computer Science, Engineering, or related field
  • 10+ years of experience in enterprise architecture and digital transformation
  • Deep understanding of business processes and technology
  • Experience in relevant industry vertical
  • Previous experience delivering digital transformation projects
  • Experience with Cloud Products/Platforms
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • TOGAF or other Enterprise Architecture certification is a plus
  • Experience with Salesforce platform and solutions is a plus

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