Lead Solution Engineer - AI & Data Cloud

Global leader in CRM and cloud-based enterprise solutions, specializing in sales, service, and marketing automation.
Data
Senior Software Engineer
In-Person
5,000+ Employees
10+ years of experience
AI · Enterprise SaaS

Description For Lead Solution Engineer - AI & Data Cloud

Salesforce is seeking an expert AI and Data Cloud Solutions Engineer to work with trailblazing customers in India. This role focuses on crafting ground-breaking customer engagement roadmaps utilizing Salesforce applications and platform across machine learning and LLM/GPT domains. The position requires a strong technical background in AI and data technologies, combined with excellent customer-facing skills.

The role involves being the primary pre-sales technical authority for AI capabilities within Salesforce's product portfolio, spending over 60% of time in customer-facing activities. You'll be responsible for evangelizing Salesforce AI capabilities, assessing customer requirements, and building reference models for GPT-based products within broader Salesforce architectures.

Key aspects include working with enterprise organizations to drive digital transformation, conducting discovery sessions and workshops, and demonstrating business value through solution presentations and prototypes. The position requires expertise in data science, AI algorithms, and business analysis, along with strong communication skills for engaging with C-level executives.

The ideal candidate will have 10+ years of experience in commercial software, with at least 4 years specifically in AI products and solutions. They should be well-versed in data technologies, machine learning, and modern AI frameworks, with the ability to translate complex technical concepts into business value propositions.

This role offers the opportunity to work with cutting-edge AI technologies while helping shape the future of customer engagement solutions at one of the world's leading enterprise software companies. The position involves collaboration with product management teams and represents Salesforce at major events like World Tour and Dreamforce.

Last updated a day ago

Responsibilities For Lead Solution Engineer - AI & Data Cloud

  • Primary pre-sales technical authority for AI within Salesforce product portfolio
  • Customer/external facing (60%+)
  • Evangelisation of Salesforce AI capabilities
  • Assessing customer requirements and use cases
  • Building reference models for GPT based products
  • Presenting at customer events and major strategic events
  • Sales and SE organisation education and enablement
  • Provide thought leadership in digital transformation
  • Build roadmaps for solution implementation
  • Deliver functional and technical responses to RFPs/RFIs
  • Lead multiple customer engagements concurrently

Requirements For Lead Solution Engineer - AI & Data Cloud

Python
  • 4+ years working directly in commercial technology space with AI products
  • 10+ years in sales, pre-sales, consulting in commercial software
  • Data science, Data lakes and warehouses, ETL, ELT, data quality knowledge
  • AI knowledge - ML, LLMs, GPT
  • Experience in demonstrating Customer engagement solutions
  • Strong verbal and written communications skills
  • Business Analysis/Business case construction experience
  • Experience in presenting complex concepts to large audiences
  • Understanding of CRM, Sales, Service and Marketing cloud offerings

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