Manager, Technical Support Engineering

Salesforce is seeking a Technical Support Manager to lead and develop a team of Support Engineers in their Hyderabad office. This role combines technical leadership with people management, focusing on delivering world-class customer support services. The position requires managing a 24/7 support operation, handling critical escalations, and driving team performance while maintaining high customer satisfaction levels.

The ideal candidate will bring 10+ years of experience, including 4-5 years in technical support management. They will be responsible for team development, process improvement, and strategic planning while serving as an organizational leader aligned with Salesforce values. The role demands excellent communication skills, strong executive presence, and the ability to work effectively across global teams.

Working in Salesforce's dynamic environment offers the opportunity to impact customer success directly while developing leadership skills and contributing to organizational growth. The position includes managing shift operations, requiring flexibility and adaptability. This role is perfect for a seasoned manager who excels at balancing technical expertise with people leadership and has a passion for customer service excellence.

The role offers the chance to work with cutting-edge technology while developing and mentoring technical talent. Success in this position requires strong analytical skills, strategic thinking, and the ability to drive results through team leadership. Join Salesforce to be part of a company that believes in doing well while doing good, and help shape the future of customer service delivery.