Manager/Sr. Manager, Product Management - Customer Success Score

Join Salesforce as a Product Manager/Sr. Manager for the innovative Customer Success Score initiative - an industry-first capability that revolutionizes how customers measure and track their success with Salesforce. This role combines product management expertise with data analytics and machine learning to drive customer success.

As a Product Manager/Sr. Manager, you'll be at the forefront of developing and implementing Salesforce's Customer Success Score, working with cutting-edge technology and data-driven insights. You'll collaborate with cross-functional teams including Product, Data Science, Engineering, Sales, CSG, and Marketing to integrate customer health insights throughout the customer journey.

The ideal candidate brings 5+ years of product management experience in B2B SaaS environments, strong technical proficiency in data analytics and ML algorithms, and a proven track record of delivering scalable software products. Your expertise in SQL, Python, and cloud platforms will be valuable in driving data-informed decisions and enhancing customer success strategies.

This role offers an exciting opportunity to impact customer success at scale, working with industry-leading technology and talented teams. You'll be instrumental in shaping how customers interact with and succeed using Salesforce products, while contributing to the company's mission of improving the state of the world through technology.

Join a company known for its strong values, inclusive culture, and commitment to equality. Salesforce offers competitive compensation, comprehensive benefits, and the chance to work on meaningful projects that directly impact customer success. If you're passionate about product management, data analytics, and driving customer success through innovative solutions, this role presents an excellent opportunity to advance your career with a global leader in enterprise software.