Platform Production Support (Trust) Full-Stack Software Engineer – PMTS
Description For Platform Production Support (Trust) Full-Stack Software Engineer – PMTS
Join Salesforce's Platform Trust Engineering team to make a significant impact on customer experience and service reliability. As a Platform Production Support Engineer, you'll be part of the Go To Market Automation (GTMA) initiative, a transformative platform enabling customers to manage their Salesforce investments efficiently. You'll work on ensuring service health, proactive monitoring, and problem resolution before issues impact customers.
The role combines technical expertise with customer advocacy, requiring strong full-stack development skills and a passion for service reliability. You'll be responsible for maintaining and improving critical production systems, developing solutions for complex technical challenges, and collaborating with product engineering teams to enhance service quality.
Key focus areas include production issue response, service monitoring, feature improvement, and customer experience enhancement. The position offers opportunities to work with cutting-edge technologies, contribute to large-scale systems, and directly impact customer satisfaction. You'll be part of a follow-the-sun engineering team, ensuring 24/7 service reliability.
The ideal candidate brings strong technical skills in object-oriented programming, web technologies, and database systems, combined with excellent problem-solving abilities and communication skills. This role offers growth opportunities through mentoring, design leadership, and technical innovation, making it perfect for engineers passionate about service reliability and customer success.
Working at Salesforce means joining a company at the forefront of enterprise software, with opportunities to shape the future of business technology. The role offers professional development, technical challenges, and the satisfaction of maintaining systems used by millions globally.
Responsibilities For Platform Production Support (Trust) Full-Stack Software Engineer – PMTS
- Respond to Production Issues through triaging, reproducing, and implementing solutions
- Monitor Critical Service Signals and Improve Services' Availability
- Design improvements to existing features
- Work in partnership with the product engineering team
- Provide feedback on existing and upcoming features
- Master development process, culture and code base
- Mentor others in development technologies, tools, and processes
- Present designs to internal/external groups
- Develop test strategies and design automation frameworks
- Participate in the team's on-call rotation
Requirements For Platform Production Support (Trust) Full-Stack Software Engineer – PMTS
- Related technical degree required
- 5+ years of professional software development experience
- Deep knowledge of object oriented programming
- Proficiency with monitoring software and best practices
- High proficiency in high-level programming language and web framework
- Understanding of web technologies (JavaScript, CSS, HTML5, XML, JSON, Ajax)
- Understanding of Database technologies (SQL, PL/SQL)
- Experience in automated testing (Java, JUnit, JSUnit, Selenium)
- Strong communication skills
- Bachelor's degree in Computer Science or equivalent field (preferred)
- Experience with Agile software development (preferred)
- Experience building highly scalable web applications (preferred)
