Principal AI/ML Software Engineer

The Availability Cloud at Salesforce is seeking a Principal AI/ML Software Engineer to join their Data & Analytics team. This role is crucial in ensuring product availability across Salesforce's ecosystem. You'll be responsible for building end-to-end data solutions, working with Incident Response teams, and developing real-time insights for live incident handling.

As a technical engineering leader, you'll be instrumental in designing and delivering critical real-time services. The role requires someone who can iterate quickly, break down complex problems, and lead with technical expertise. You'll be working on AI/ML Ops strategies, contributing to Salesforce's position as the #1 AI-CRM company globally.

The position offers the opportunity to work with various business units, handling both structured and unstructured data to derive real-time insights. You'll be defining data models and building pipelines to capture customer availability data that influences everything from board-level reporting to daily operational decisions.

The ideal candidate should be a versatile leader capable of wearing multiple hats - from defining product strategy to implementing ML/AI code. You'll need to demonstrate strong communication skills, technical leadership, and the ability to scale impact across teams. Experience with technologies like Python, SQL, and Java is essential, along with a deep understanding of service availability and distributed systems architecture.

This role offers the chance to work at the intersection of AI/ML and enterprise software, making a direct impact on customer experience and service reliability. You'll be joining a company that champions diversity, inclusion, and sustainability while working on cutting-edge technology solutions.