Principal Technical Architect - Agentforce

Agentforce, Salesforce's newest innovation, is seeking a Principal Technical Architect to join their specialist team. This role combines deep technical expertise in AI/ML with strategic customer advisory responsibilities. As an Agentforce Technical Architect, you'll guide customers through emerging AI solutions, ensuring they maximize platform value. You'll work alongside Account Executives, Solutions Engineers, and Product teams to assess customer use cases, recommend optimal solutions, and shape technical vision.

The ideal candidate will have extensive experience in technical pre-sales/consulting, with deep knowledge of AI/ML concepts, CRM systems, and modern data architectures. You'll need strong programming skills in languages like JavaScript, Python, and SQL, plus expertise with REST APIs and SDKs. The role demands excellent communication skills to explain complex technical concepts to diverse audiences.

Key responsibilities include architecting innovative AI/ML solutions, facilitating partner alignment, leading technical workshops, and developing cross-platform solutions. You'll also contribute to thought leadership through documentation and enablement materials. The position offers the opportunity to work with cutting-edge AI technologies, including Large Language Models, agent-based frameworks, and prompt engineering.

This role is perfect for someone naturally curious about AI, passionate about new technologies, and eager to educate others while delivering business impact. You'll be part of a startup-like team within a global organization, helping shape the future of customer experiences through AI-powered solutions.