Principal Technical Support Engineer

Salesforce Inc. seeks a Principal Technical Support Engineer in Chicago, IL. This role involves taking ownership of customer issues, troubleshooting integrations, liaising with internal teams, and handling queries for all MuleSoft Anypoint products. Key responsibilities include creating knowledge base materials, maintaining testbed systems, researching new technologies, debugging MuleSoft's Java API and Platform APIs, and mentoring new Support Engineers. The ideal candidate will have experience with various integration technologies and be proficient in analyzing diagnostics information and building MuleSoft applications.

Requirements:

• Master's degree in Computer Science, Engineering, or related field with 2 years of experience, OR
• Bachelor's degree in Computer Science, Engineering, or related field with 5 years of experience
• Experience with: Tokenization, REST and SOAP web services, Oracle Database, Linux and Windows, Hibernate, Spring, MySQL database, debugging network issues, Service Gateway, and API Management

This role offers the option for telecommuting and is part of Salesforce's commitment to creating an inclusive and diverse workforce. Salesforce provides equal employment opportunities and does not discriminate based on race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Compensation will be determined by factors such as location, job level, job-related knowledge, skills, and experience. The role may be eligible for incentive compensation, equity, and benefits.