Production Support Engineer (Customer Centric Engineering)

Salesforce, a leading enterprise SaaS company, is seeking a Production Support Engineer to join their Customer Centric Engineering team. This role is crucial in maintaining Salesforce's commitment to customer trust and satisfaction, as their cloud applications handle billions of transactions daily for over 150,000 companies.

The position requires a skilled professional with 5+ years of production support experience and strong Java development expertise. You'll be part of a high-impact global engineering team dedicated to resolving complex technical customer escalations and championing trust strategies throughout the company. The role combines technical prowess with customer interaction, requiring both strong programming skills and excellent communication abilities.

Key responsibilities include investigating and resolving critical customer technical issues, developing debugging tools, mentoring technical support staff, and building cross-functional relationships. You'll work with cutting-edge technologies including Java, various databases, and Linux environments, while having the opportunity to impact product improvement directly.

The ideal candidate will possess a technical degree, extensive experience with web technologies and databases, and exceptional problem-solving abilities. This role offers the opportunity to work with enterprise-scale systems and directly influence customer satisfaction at one of the world's leading tech companies.

Salesforce offers comprehensive benefits including parental leave, adoption assistance, and fertility benefits, demonstrating their commitment to employee wellbeing. Located in San Francisco, this role provides an excellent opportunity to work with a company that believes in business as a platform for change and maintains a strong focus on both commercial success and social responsibility.