Production Support Engineering - SMTS

Salesforce is seeking a Production Support Engineering SMTS to join their Customer Centric Engineering team. This role focuses on maintaining the reliability and trust of Salesforce's core CRM platform, their #1 priority. The position requires a skilled professional who will investigate and resolve sophisticated customer-related issues across the Salesforce Core CRM Platform.

The role specifically involves working with Salesforce customer support engineers to troubleshoot customer implementations of the Salesforce Lightning UI, both in Javascript on the browser and Java on the server. The ideal candidate will need strong technical abilities in Java, JavaScript, databases, and web technologies, combined with excellent problem-solving and communication skills.

As a Customer Centric Engineer, you'll be responsible for investigating, reproducing, and diagnosing complex technical issues, proposing solutions, and working closely with various teams to improve overall customer satisfaction. The role involves mentoring support teams, building cross-functional collaborations, and championing supportability initiatives.

The position offers competitive compensation ranging from $172,000 to $236,500 and includes comprehensive benefits such as parental leave, adoption assistance, and fertility benefits. This is an excellent opportunity for experienced engineers who are passionate about solving complex technical problems and want to make a significant impact on customer experience at a leading enterprise software company.

Working at Salesforce means joining a company that values both technical excellence and customer success. The role provides exposure to cutting-edge technologies and the chance to work with a diverse range of customers and technical challenges. If you're someone who thrives on solving complex problems, enjoys collaborative work, and wants to be part of maintaining and improving a platform used by millions, this role offers an exciting career opportunity.