Production Support Engineering SMTS

Salesforce, a leading enterprise SaaS company, is seeking a Production Support Engineering SMTS to join their high-impact global engineering team. This role is crucial in maintaining Salesforce's #1 priority: trust. The position involves handling critical technical customer escalations and ensuring the smooth operation of cloud applications that process billions of daily transactions for 150,000+ companies.

The ideal candidate will be a technical expert with strong Java development skills and extensive experience in production support. You'll be responsible for investigating, reproducing, and diagnosing complex issues affecting customers, while working closely with product teams to implement solutions. The role requires both technical prowess and excellent communication skills, as you'll be interfacing with customer-facing teams and mentoring technical support staff.

Key technical requirements include fluency in Java, experience with relational databases (Oracle, PostgreSQL, MySQL), and proficiency in web technologies (HTTP, JSON, REST, XML). You'll work in Linux environments using modern IDEs like Eclipse or IntelliJ. Additional desired skills include Salesforce/Force.com development experience, front-end development, and mobile app development knowledge.

The position offers competitive compensation ranging from $172,000 to $236,500, along with comprehensive benefits including wellbeing reimbursement, parental leave, adoption assistance, and fertility benefits. Located in San Francisco, this role provides an opportunity to work with cutting-edge technology while making a significant impact on customer satisfaction and product reliability.