Production Support Engineering (SMTS/LMTS)

Salesforce, the Customer Company, is seeking a Production Support Engineer (SMTS/LMTS) to join their high-impact global engineering team. This role is crucial in delivering Customer Love by solving the toughest technical customer escalations and championing trust strategy throughout the company. As a Customer Centric Engineer within R&D, you'll investigate, reproduce, and diagnose complex issues affecting Salesforce's 150,000+ customers whose cloud applications handle billions of transactions daily.

The ideal candidate will have strong Java, database, and web API skills, along with exceptional troubleshooting abilities. You'll be working on critical customer technical escalations, identifying root causes, proposing fixes, and developing new debugging tools. Your role will involve close collaboration with product teams, mentoring Technical Support, and building relationships across Customer Services, R&D, and data center operations.

For senior roles (SMTS/LMTS), additional responsibilities include developing high-quality, production-ready tools for internal use, working with cross-functional teams across geographies, and mentoring junior engineers. The position requires a minimum of 8 years of relevant technical experience, with extensive experience in Java or similar languages in development and debugging roles.

Key skills required include fluency in object-oriented programming (Java preferred), familiarity with relational databases and core web technologies, experience with Linux environments, and business-level proficiency in both English and Japanese. The role offers an opportunity to work on challenging technical problems, contribute to improving Salesforce's products and processes, and play a vital role in maintaining the company's commitment to trust and customer satisfaction.

Join Salesforce and be part of a team that's blazing new trails in connecting businesses with their customers, while also having the opportunity to grow your career and make a positive impact on the world.