Prompt Designer / Engineer (Senior Director)

Salesforce is seeking an experienced Prompt Designer / Engineer (Senior Director) to join their Digital Customer Success team. This role combines strategic leadership with hands-on design expertise in crafting innovative AI experiences. The position focuses on designing and implementing cutting-edge prompt templates and conversational experiences for Agentforce.

The ideal candidate will lead the development of transformative AI solutions, working at the intersection of conversation design, user experience, and generative AI. They will be responsible for creating sophisticated prompt templates, designing multimodal interactions, and establishing best practices for AI-driven customer experiences.

Key aspects of the role include designing scalable conversation flows, implementing autonomous agent systems, and optimizing AI interactions through data-driven insights. The position requires expertise in natural language processing, strong leadership abilities, and a deep understanding of enterprise SaaS platforms.

As a Senior Director, you'll influence product strategy, lead cross-functional teams, and drive innovation in AI-powered customer engagement. The role offers the opportunity to shape the future of customer interaction while working with cutting-edge AI technologies at a global leader in CRM solutions.

Salesforce offers a dynamic environment where innovation is celebrated and impact is global. The company is committed to diversity and inclusion, providing an equal opportunity workplace where ideas drive change and work makes a meaningful difference in the world.