Retail & Consumer Goods - Industry Architect

As a Principal Industry Architect within Salesforce's Chief Customer Office (CCO) organization, you'll play a crucial role in driving digital transformation for top accounts across South EMEA. This position combines strategic thinking with technical expertise, focusing on accelerating ACV growth through proactive customer engagement. You'll be responsible for owning relationships with C-level executives, crafting AI-powered CRM strategies, and guiding customers through their digital transformation journey.

The role demands a unique blend of enterprise architecture expertise and industry knowledge, where you'll design scalable Salesforce-based solutions that align with customer needs and industry best practices. You'll work in a collaborative environment, partnering with CCO teams, account teams, and customer stakeholders to deliver comprehensive digital transformation strategies.

As a thought leader, you'll stay at the forefront of industry trends and emerging technologies, particularly in AI and CRM, sharing insights and best practices with both customers and colleagues. Your work will directly impact how customers evaluate, deploy, adopt, and standardize Salesforce as their primary platform for AI & Data CRM needs.

This position offers the opportunity to shape the future of enterprise technology while working with cutting-edge solutions in AI and CRM. You'll be part of a team that values collaboration, innovation, and customer success, making a significant impact on how major organizations leverage technology for competitive advantage.

The ideal candidate brings 10+ years of experience in enterprise architecture and digital transformation, with a strong technical background and excellent communication skills. This role represents a unique opportunity to work at the intersection of technology strategy and business transformation, helping to drive the future of customer engagement and digital innovation.