Senior Account Solution Engineer

Salesforce is seeking a Senior Account Solution Engineer to join their Service Cloud team. This role, also known as a Pre-Sales Engineer or Sales Consultant, is crucial in presenting product offerings and architecture to prospects and customers. The position focuses on leveraging technical and sales skills to understand business requirements, develop technical sales strategies, and demonstrate solutions that provide tangible business value.

The ideal candidate will be responsible for becoming a trusted advisor in customer service solutions, analyzing service needs through deep discovery, and recommending solutions based on industry best practices. You'll work directly with customers, including C-level executives, to demonstrate how Salesforce's Service Cloud can solve their customer service challenges and deliver return on investment.

Key aspects of the role include configuring and demonstrating customized solutions, proposing architecture solutions for omni-channel call center infrastructure, and collaborating with various teams including Field Service Management, Sales, and Product Management. The position requires a strong background in PreSales and Services Industry, with valuable experience in customer service and contact centers.

This opportunity offers the chance to work with a company committed to improving the state of the world through technology and equality initiatives. Salesforce provides an inclusive work environment with comprehensive benefits and opportunities for professional growth. Join a leader in CRM solutions and help shape the future of customer service technology.