Senior Customer Success Manager (Tableau)
Description For Senior Customer Success Manager (Tableau)
Join Salesforce as a Senior Customer Success Manager specializing in Tableau, where you'll serve as a trusted advisor to customers and become an extension of their workforce. This role combines technical expertise with customer relationship management, requiring a deep understanding of the Tableau ecosystem and enterprise-level solutions.
As a Senior CSM, you'll be responsible for developing comprehensive understanding of customers' Tableau environments, offering best practices, and ensuring optimal performance of their analytics infrastructure. You'll work closely with cross-functional teams including Product Management, Sales, Technical Support, and Engineering to deliver exceptional customer experiences.
The ideal candidate brings 10+ years of experience in supporting enterprise software applications, with strong knowledge of databases, SQL, and cloud technologies. You'll need excellent communication skills to engage with both technical and business stakeholders, including C-level executives. Your role will involve creating roadmaps, conducting quarterly reviews, and identifying growth opportunities while maintaining strong customer relationships.
This position offers the opportunity to work with cutting-edge data visualization technology while making a significant impact on customer success. You'll contribute to the broader Tableau community through knowledge sharing, training, and presentations at customer sites and conferences. The role combines technical expertise, customer advocacy, and strategic thinking, making it ideal for professionals who enjoy solving complex problems while driving business value.
Join a dynamic team that values innovation, customer success, and professional growth. You'll have the chance to shape the future of data analytics while working with some of the world's leading organizations. This role provides excellent exposure to enterprise-level challenges and the opportunity to develop both technical and leadership skills in a fast-paced, collaborative environment.
Responsibilities For Senior Customer Success Manager (Tableau)
- Develop understanding of customer's Tableau environment and analytical needs
- Offer best practice guidance for Tableau ecosystem optimization
- Apply troubleshooting and debugging skills
- Build cross-functional relationships with Sales, Engineering, and Product Management
- Provide escalation management on critical cases
- Create roadmap for customer goals and conduct quarterly reviews
- Provide solutions and workshops to expand Tableau usage
- Identify revenue opportunities and partner with account team
- Communicate with IT and business stakeholders
- Contribute to Tableau knowledge, community, and training resources
- Prepare and deliver custom business and technical presentations
Requirements For Senior Customer Success Manager (Tableau)
- 10+ years demonstrated experience supporting and troubleshooting commercial end user software applications
- Experience supporting enterprise level, mission-critical applications
- Strong understanding of relational databases, enterprise data warehouse techniques, OLAP
- 10+ years of experience with Cloud, databases, SQL, and Windows Server
- Strong understanding of networking, server setup and administration
- Excellent listening and research skills
- Strong communication skills and ability to explain technical issues to non-technical audience
- Strong organizational skills and attention to detail
- Tableau related Certification (Nice to have)
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