Senior Director, Agentforce Success Engineer

Salesforce is seeking a Senior Director to lead their Agentforce Success Engineers team, focusing on helping customers maximize the potential of their digital workforce through the Agentforce Digital Labor Platform. This role combines technical leadership with customer success strategy, requiring a seasoned professional with 8+ years of leadership experience. The position involves leading a team that helps enterprise customers implement and scale AI-powered autonomous customer engagement solutions.

The role demands a unique blend of technical expertise in AI and Agentforce, leadership capabilities, and customer success experience. You'll be responsible for building and maintaining executive stakeholder relationships, driving customer adoption and success, and leading a team of Success Engineers. The position offers the opportunity to work with cutting-edge AI technology while directly impacting customer success at a global scale.

Key aspects of the role include strategic partnership with various internal teams, capacity planning, talent development, and ensuring customer success through effective activation and consumption of Agentforce solutions. The ideal candidate will bring strong leadership experience in customer success, excellent communication skills, and deep understanding of AI technologies.

Working at Salesforce means joining a company at the forefront of enterprise AI solutions, with competitive compensation ranging from $207,100 to $343,400 depending on location. The role offers the chance to shape the future of digital labor while working with enterprise customers across various industries. This position is perfect for someone who combines technical acumen with strong leadership skills and a passion for customer success.