(Senior) Field Service AI Solution Architect
Description For (Senior) Field Service AI Solution Architect
Salesforce, the global leader in CRM, is seeking a (Senior) Field Service AI Solution Architect to join their 'AI for Field Service' Team. This role combines deep expertise in Mobile Workforce Management, digital transformation, and AI-driven automation. The position offers a unique opportunity to work with cutting-edge AI technologies while solving complex field service challenges for global clients. As a Solution Architect, you'll be instrumental in analyzing real-life scenarios, translating them into actionable business insights, and implementing AI-powered solutions to optimize field service operations.
The role demands a blend of technical expertise and business acumen, requiring you to bridge the gap between customer needs and technical implementation. You'll work with a diverse range of stakeholders, from operational managers to technical teams, designing and implementing AI solutions that drive innovation in field service delivery. The position offers significant growth opportunities through exposure to executive leadership, continuous learning via Trailhead.com, and the chance to impact the future of field service operations.
Salesforce's commitment to core values of Trust, Customer Success, Innovation, and Equality creates an environment where you can thrive professionally while contributing to meaningful change. The company's comprehensive benefits package, including well-being reimbursement, parental leave, and fertility benefits, demonstrates their investment in employee well-being. With a hybrid work arrangement based in London and 20-30% travel, this role offers the perfect balance of flexibility and hands-on client interaction.
If you're passionate about AI, have a strong analytical mindset, and want to be part of a company that's been recognized as one of FORTUNE's "100 Best Companies to Work For®" for 12 consecutive years, this role presents an excellent opportunity to advance your career while making a significant impact in the field service industry.
Responsibilities For (Senior) Field Service AI Solution Architect
- Collaborate with and guide customer and implementation teams to design AI solutions for field service scenarios
- Act as liaison between customer and technical teams, translating business requirements into technical specifications
- Define customer's Key Performance Indicators and lead business workshops
- Design and conduct simulation experiments for optimization
- Use advanced mathematical and AI-based analysis to review scheduling results
- Analyze customers' data to identify operational bottlenecks
- Facilitate communication regarding project risks and issue resolution
- Support user acceptance testing and handle issue resolution
- Drive innovation through creation of knowledge bases and methodologies
Requirements For (Senior) Field Service AI Solution Architect
- Bachelor's degree in Industrial Engineering, Statistics, Computer Science, Mathematics, Economics, etc.
- Certification in Salesforce Admin and Service Cloud
- Experience in designing and implementing Salesforce solutions using Flows
- 3+ years of experience in customer facing, leading roles in global organizations
- 3+ years of experience in business analysis roles
- 3+ years of experience in problem-solving, analytical roles
- Excellent verbal and written communication skills
- Excellent multi-tasking skills
- Ability to travel 20-30% of the time
Benefits For (Senior) Field Service AI Solution Architect
- Comprehensive benefits package
- Well-being reimbursement
- Generous parental leave
- Adoption assistance
- Fertility benefits
- Training with Trailhead.com
- Executive thought leaders exposure
- 1:1 coaching with leadership
- Volunteer opportunities
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