Senior Manager, Agentforce Success Analytics & Insights

Salesforce's Customer Success Agentforce team is seeking a Senior Manager of Analytics & Insights to drive strategic analytics initiatives. This role combines strategic planning, sales strategy, and business operations, requiring expertise in market analysis and sales analytics. The position is crucial for shaping customer success in the Agentforce era, focusing on driving customer adoption and accelerating consumption.

The role involves analyzing customer consumption trends, evaluating growth opportunities, forecasting, and creating executive presentations. The ideal candidate will be a strategic problem solver who can balance detailed analysis with broad business understanding. They will work directly with senior executives and lead a team of analysts.

Key responsibilities include developing BI dashboards, mentoring team members, and providing data-driven insights to senior stakeholders. The position requires strong technical skills in SQL, Tableau, and preferably Python or R, combined with excellent communication abilities and leadership experience.

This opportunity offers exposure to senior leadership and the chance to impact Salesforce's customer success strategy directly. The role provides a unique blend of technical and strategic work, making it ideal for someone who wants to influence business decisions through data analytics while developing their leadership skills in a dynamic, fast-growing environment.