Senior Manager, Agentforce Success Analytics & Insights

Salesforce, the Customer Company, is seeking a Senior Manager for Agentforce Success Analytics & Insights to drive their customer success strategy. This role combines strategic planning, sales strategy, and business operations, requiring expertise in market analysis and sales analytics. The position is crucial for supporting Salesforce's growth and the Agentforce product's success.

The role involves identifying customer consumption trends, evaluating growth opportunities, forecasting, and creating dashboards for key performance metrics. The ideal candidate will be a strategic problem solver who can translate complex data into actionable strategies. They will work closely with senior executives and various organizational departments.

As part of the Customer Success Agentforce team, you'll focus on driving customer adoption, accelerating consumption, and helping organizations scale their digital workforce. The position offers exposure to senior leadership and requires someone who can balance high-level strategic planning with detailed operational execution.

Key responsibilities include delivering insights to senior stakeholders, developing BI dashboards, mentoring analysts, and optimizing product consumption metrics. The role requires strong analytical skills, proficiency in SQL and data visualization tools, and experience with predictive modeling.

This is an excellent opportunity for an experienced professional looking to impact customer success in a leading tech company while working with cutting-edge AI and CRM solutions. The role offers the chance to shape the future of customer success in the Agentforce era while working with a dynamic, growing team.