Senior Manager, Software Engineering (AI/ML)
Description For Senior Manager, Software Engineering (AI/ML)
Join Salesforce's AI Cloud Team in transforming customer service through innovative AI solutions. As a Senior Manager, you'll lead an exceptional engineering team focused on Einstein Bots, ML models, and services. The role involves developing chatbots, scaling AI/ML services, and maintaining ML Ops deployment pipelines while ensuring data privacy and security. You'll work on industry-leading enterprise solutions that leverage AI to automate customer service requests, impacting millions of users worldwide. The position offers an opportunity to shape AI strategy, lead technical implementations, and build high-performing teams. You'll collaborate with cross-functional teams, drive innovation in conversational AI, and contribute to Salesforce's mission of enhancing customer experiences through AI-powered solutions. The role combines technical leadership, people management, and strategic thinking, making it perfect for those passionate about AI and customer service innovation. Benefits include working with cutting-edge AI technologies, leading talented teams, and making a significant impact in enterprise AI solutions.
Responsibilities For Senior Manager, Software Engineering (AI/ML)
- Collaborate with Salesforce AI Cloud leaders to co-create and refine the AI strategy and roadmap
- Drive the execution and delivery of features by collaborating with multi-functional teams
- Lead the design, development and maintenance of AI/ML models, services and ML Ops deployments
- Partner with Product Managers and Technical Program Managers to track progress
- Prioritize retaining and attracting top talent
- Be the service owner and ensure service reliability
- Promote open communication and collaborative environment
- Drive continuous improvement initiatives
- Manage daily stand-ups as Scrum Master
- Contribute to development tasks when needed
Requirements For Senior Manager, Software Engineering (AI/ML)
- Related technical degree
- 12+ years experience building and scaling AI products in B2B/B2C SaaS industry
- 5+ years of people management experience, 3+ years leading AI/ML teams
- Knowledge of SaaS, PaaS, IaaS and public cloud offerings
- Experience in SaaS incident management
- Knowledge of software engineering best practices
- Experience with agile development methodologies
- Exceptional verbal and written communication skills
- Strong organizational and project management abilities
- Experience with NLP techniques and tools
- Experience with cutting-edge machine learning techniques
- Expertise in generative AI technologies
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