Senior Manager, Technical Support Engineering

Salesforce is seeking a Senior Manager of Technical Support Engineering to join their team in Indianapolis, with hybrid work options available. This role combines technical leadership with customer-facing responsibilities, focusing on supporting enterprise-level clients through Mission Critical Support (MCS). The position requires a blend of technical expertise in Salesforce technologies, customer relationship management, and team leadership. The ideal candidate will have extensive experience in technical support, enterprise architecture, and software development, with the ability to bridge technical challenges and business objectives. They will be responsible for managing strategic accounts, delivering business reviews, and ensuring the highest levels of customer satisfaction while also mentoring team members and contributing to the support community's knowledge base. This role offers the opportunity to work with cutting-edge technology while making a significant impact on customer success at one of the world's leading CRM platforms.