Senior Manager, Technical Support Engineering: Accessibility

Join Salesforce as a Senior Manager of Technical Support Engineering focusing on Accessibility, where you'll lead a dynamic 24x7 global team dedicated to supporting customers with disabilities and product accessibility needs. This role combines technical leadership with accessibility advocacy, requiring 10+ years of industry experience and a passion for inclusive customer experiences.

As a leader in this position, you'll be responsible for managing and developing a specialized support team while driving strategic initiatives to scale the Accessibility Support business. The role demands excellence in both technical operations and people management, with opportunities to influence product accessibility on a global scale.

The position offers a competitive salary range of $133,400 - $223,700 and is based across multiple US locations including Indianapolis, Seattle, Chicago, and Atlanta. Working in a hybrid model, you'll be expected to be in the office three days per week.

Key responsibilities include leading 24/7 support operations, driving team performance, developing talent, and serving as an accessibility champion in industry forums. You'll work closely with executive leadership and cross-functional teams to enhance customer experience and drive innovation in accessibility support.

Salesforce offers comprehensive benefits including health coverage, financial benefits, parental leave, and professional development opportunities. The company's commitment to equality and giving back through its 1:1:1 model makes it a leader in corporate philanthropy and culture.

This role is perfect for a transformational leader who combines technical expertise with a passion for accessibility and customer success. You'll have the opportunity to make a significant impact on how Salesforce serves customers with disabilities while working for one of the world's most innovative companies.