Senior Manager, Technical Support Engineering: Accessibility

Join Salesforce as a Senior Manager of Accessibility Support, where you'll lead a dynamic 24x7 global team dedicated to supporting customers with disabilities and product accessibility needs. This role combines technical leadership with accessibility advocacy, requiring a strategic mindset and operational excellence.

As a transformational leader, you'll be responsible for inspiring and developing a specialized support team while driving innovation in accessibility solutions. Your role involves managing critical customer concerns, developing talent, and representing Salesforce's commitment to accessibility on a global stage.

The position demands expertise in both technical support operations and accessibility standards, with opportunities to influence product development and customer experience. You'll work with enterprise customers, lead cross-functional initiatives, and drive continuous improvement in support processes.

Key focus areas include optimizing support operations, implementing scalable solutions, and fostering a culture of inclusive excellence. You'll collaborate with Digital Success teams to enhance self-service capabilities and lead strategic initiatives that align with Salesforce's global objectives.

This role offers the unique opportunity to make a significant impact on accessibility in enterprise software while working for a company known for its innovative culture and strong values. You'll be part of Salesforce's mission to create technology that works for everyone, regardless of ability.

The ideal candidate brings a combination of technical expertise, leadership experience, and a passion for accessibility. With competitive compensation and the chance to work with cutting-edge technology, this role provides a platform to drive meaningful change in how enterprise software serves users with disabilities.

Join us in shaping the future of accessible technology and customer support, while developing your career at one of the world's leading enterprise software companies. Your work will directly impact how customers with disabilities experience Salesforce products and services, making technology more inclusive for all.