Senior Product Manager - Enterprise Conversational AI

Salesforce's AI Cloud is seeking a Senior Product Manager to lead their Enterprise Conversational AI initiatives, specifically focusing on Einstein Bots. This role is central to Salesforce's mission of enhancing customer experiences and company productivity through generative AI for enterprise applications. The position combines strategic product vision with hands-on execution, requiring deep collaboration across multiple teams and functions.

The ideal candidate will be responsible for shaping the product vision and driving market success for Einstein Bots, primarily focused on Service Cloud operations. They will play a crucial role in transitioning Einstein Bots to an LLM-powered platform while maintaining enterprise-grade quality and trust. The role demands a unique blend of technical expertise in conversational AI, product management experience, and strong leadership capabilities.

Working at Salesforce, the #1 AI CRM, offers the opportunity to impact enterprise AI solutions at scale. The position involves close collaboration with engineering, design, and marketing teams, while maintaining strong relationships with both internal stakeholders and external customers. The role is particularly exciting as it sits at the intersection of cutting-edge AI technology and enterprise software, with the chance to influence the future of conversational AI in business applications.

Key aspects of success in this role include deep understanding of enterprise chatbots, strong technical acumen in SaaS services, and proven experience in product management. The position offers the opportunity to work with Salesforce's comprehensive suite of cloud products, including Commerce, Industries, and Sales cloud, while focusing on Service Cloud as the primary domain.

This is an ideal opportunity for a seasoned product leader who is passionate about AI technology and wants to make a significant impact in the enterprise software space. The role offers exposure to the latest developments in AI, including autonomous AI agents, while working with a leading technology company that prioritizes innovation and customer success.