Senior Product Manager, Sales Cloud

Sales Cloud, Salesforce's flagship product, is the #1 AI CRM platform worldwide, serving over 100,000 customers across all industries and regions. The role is for a Senior Product Manager position within the Einstein Conversation Insights (ECI) team, focusing on transforming the Conversational Intelligence platform into the engine powering Agentforce solutions. The position involves leading the backend platformization of AI and Conversational Intelligence to create next-generation solutions in Sales AI. The role is critical in delivering scalable, data-rich platforms that enable actionable insights from customer interactions, integrating GenAI, data-driven customer conversational insights, and advanced conversational intelligence. The successful candidate will oversee product execution and deployment, manage stakeholder relationships, maintain product roadmaps, and collaborate with cross-functional teams. This opportunity allows for significant impact in shaping the future of Conversational Intelligence for Sales Cloud, working with cutting-edge AI technologies and delivering solutions that elevate the sales experience. The position offers the chance to work with a leader in the industry, recognized in the Gartner Magic Quadrant for 18 consecutive years, and contribute to groundbreaking innovations in CRM technology.