Senior Product Manager, Sales Cloud
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Description For Senior Product Manager, Sales Cloud
Sales Cloud, Salesforce's flagship product, is the #1 AI CRM platform worldwide, serving over 100,000 customers across all industries and regions. The role is for a Senior Product Manager position within the Einstein Conversation Insights (ECI) team, focusing on transforming the Conversational Intelligence platform into the engine powering Agentforce solutions. The position involves leading the backend platformization of AI and Conversational Intelligence to create next-generation solutions in Sales AI. The role is critical in delivering scalable, data-rich platforms that enable actionable insights from customer interactions, integrating GenAI, data-driven customer conversational insights, and advanced conversational intelligence. The successful candidate will oversee product execution and deployment, manage stakeholder relationships, maintain product roadmaps, and collaborate with cross-functional teams. This opportunity allows for significant impact in shaping the future of Conversational Intelligence for Sales Cloud, working with cutting-edge AI technologies and delivering solutions that elevate the sales experience. The position offers the chance to work with a leader in the industry, recognized in the Gartner Magic Quadrant for 18 consecutive years, and contribute to groundbreaking innovations in CRM technology.
Responsibilities For Senior Product Manager, Sales Cloud
- Be the subject matter expert for your product area and collaborate with other product teams
- Champion customer needs and build impactful customer relationships
- Drive feature delivery lifecycle from research to launch
- Maintain and manage product roadmap aligned with team vision
- Communicate clearly with team and stakeholders about success criteria and progress
- Write feature specs and user stories
- Partner with User Experience for design and prototyping
- Collaborate with Product Marketing & customer-facing roles
Requirements For Senior Product Manager, Sales Cloud
- 5+ years of product management experience with complex products
- Experience with feature delivery and product tradeoffs
- Ability to navigate ambiguity
- Experience taking products through full product cycle
- Top-notch communication skills
- Significant experience engaging with users & customers
- Ability to manage multiple competing priorities
- Experience building Enterprise SaaS products
- Deep familiarity with CRM systems and sales technology
- Collaborative spirit and strong relationship building skills
