Senior Product Manager - Service Cloud
Description For Senior Product Manager - Service Cloud
Salesforce Service Cloud is seeking a Senior Product Manager to drive the vision, strategy, and execution of AI-first, collaboration-first, and platform-centric innovations. This critical role focuses on building enterprise-grade service management solutions that empower customers, developers, and partners at scale.
The role involves owning the roadmap, defining key capabilities, and ensuring scalability, security, and performance of Service Cloud. Working in a cross-functional environment, you'll collaborate with engineering, UX, sales, and marketing teams to align product development with market trends and customer needs.
Service Cloud powers next-generation service and support management, enabling organizations to automate service processes, leverage AI for intelligent interactions, and deliver exceptional service experiences. As a Senior Product Manager, you'll be responsible for driving innovations that transform customer service experiences through AI-powered solutions.
The ideal candidate brings 10+ years of experience, with 7+ years specifically in product management within software or technology companies. You'll need strong analytical skills, excellent communication abilities, and experience in Agile product development. Your role will be crucial in shaping the future of intelligent service management and driving meaningful impact by solving real customer challenges at scale.
Join a world-class team in a fast-paced, high-growth environment where you'll have the opportunity to work on cutting-edge AI-powered service solutions. You'll be part of a culture that values innovation, collaboration, personal growth, and continuous learning, while directly contributing to transforming enterprise service experiences.
Responsibilities For Senior Product Manager - Service Cloud
- Define and own the product vision and strategy
- Develop and maintain a comprehensive roadmap
- Collaborate with engineering and UX teams
- Engage directly with customers, partners, and stakeholders
- Drive prioritization and trade-offs across user experience
- Leverage data-driven insights to iterate and improve product offerings
- Partner with sales, marketing, and enablement teams
- Stay ahead of industry trends in AI, collaboration, automation
- Serve as the voice of the customer
- Work closely with marketing teams for go-to-market strategies
- Present product updates to executive leadership
Requirements For Senior Product Manager - Service Cloud
- 10+ years of total experience and 7+ years of product management experience in software or technology-focused companies
- Experience collaborating cross-functionally with engineering, UX, marketing, and sales teams
- Data-driven decision-making approach with strong analytical skills
- Excellent communication and stakeholder management skills
- Experience in Agile product development
- Proven ability to develop and execute product strategy and roadmap
- Proven track record of delivering products with measurable business impact
- Ability to navigate stakeholder alignment and communicate with C-suite executives
- Ability to thrive in a fast-paced, innovative environment
Benefits For Senior Product Manager - Service Cloud
- Work on cutting-edge AI-powered service solutions
- Collaborate with a world-class team
- Shape the future of intelligent service management
- Be part of a culture of innovation and continuous learning
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