Senior Software Engineer - Customer Centric Engineering

Salesforce is seeking a Senior Software Engineer to join their Customer Centric Engineering team, focusing on the Data Cloud product. This role combines deep technical expertise with customer-facing responsibilities, making it ideal for engineers who excel at both problem-solving and communication. The position requires extensive experience in Java, JavaScript, and cloud technologies, with a focus on troubleshooting complex customer issues and improving product reliability.

The role offers unique challenges in investigating and resolving critical customer escalations while working with cutting-edge technologies. You'll be at the intersection of customer success and technical innovation, using your expertise to ensure Salesforce's commitment to reliability and trust. The position involves collaboration with multiple teams including Customer Service, Development, and Site Reliability.

Key technical aspects include working with Java, JavaScript, databases, and AWS, while also utilizing various debugging tools and monitoring systems. The ideal candidate will have 6-8 years of software development experience and strong knowledge of cloud architectures, security best practices, and API development.

This opportunity is perfect for someone who wants to impact customer satisfaction directly while working on enterprise-scale solutions. You'll not only solve complex technical challenges but also influence product development through customer insights. The role offers growth opportunities through mentoring others and driving supportability initiatives.

Working at Salesforce means joining a company that prioritizes customer trust and innovation. You'll be part of a team that values both technical excellence and soft skills, making this an ideal position for well-rounded senior engineers who want to make a significant impact on enterprise software solutions.