Senior Solution Architect, Retail Cloud/ mPOS Solutions

Salesforce is seeking a Senior Solution Architect for their Retail Cloud team. This role is crucial in managing client interactions with the Retail Cloud platform, from implementation to leading strategic customer initiatives. The ideal candidate will have a strong background in both technical and management aspects, particularly in APIs, SPI, and retail technology systems.

Retail Cloud from Salesforce is the leading commerce platform connecting consumers and store associates with digital experiences. It powers Modern POS with various store associate apps and connects online and in-store customer journeys. The platform enables brands to create personalized interactions and efficient commerce transactions.

As a Senior Solution Architect, you will be responsible for developing a deep understanding of Retail Cloud's solutions and customer business models. You'll manage complex projects, serve as a technical advisor to clients, contribute to business strategy, and drive revenue growth. This role requires a blend of technical proficiency and strong interpersonal skills to ensure successful outcomes and exceptional customer experiences.

Key responsibilities include managing client interactions, implementing solutions, leading strategic initiatives, and driving platform adoption and user engagement. You'll need to leverage your expertise in areas like APIs, SPI, and retail technology systems to manage large-scale, complex projects effectively.

The ideal candidate will have a Bachelor's degree in a relevant field, 2-4+ years of experience in Customer Management or Project Management in a tech-driven environment, and extensive experience with Enterprise customers. Familiarity with retail tech, e-commerce, and proficiency in project management tools are essential.

Join Salesforce, a company committed to improving the state of the world through technology and equality initiatives. Salesforce offers competitive compensation, potential for equity and benefits, and a workplace that values diversity and inclusion.