Senior / Staff Technical Writer (Hyderabad / Bangalore)

Salesforce, the global leader in CRM solutions, is seeking a Senior/Staff Technical Writer to join their Enterprise Technology & Infrastructure team. This role offers an exciting opportunity to create impactful documentation and content experiences that help customers maximize their use of Salesforce products. Working in an Agile environment, you'll collaborate with cross-functional teams to produce various content types including in-app assistance, help guides, and interactive training through Trailhead.

The ideal candidate brings 6-15 years of technical writing experience and excels at crafting clear, user-friendly content for technical audiences. You'll need strong expertise in XML-based authoring tools, source control software, and structured authoring with DITA. This position demands excellent problem-solving abilities and strong communication skills to work effectively with diverse teams.

Salesforce offers an outstanding benefits package including comprehensive healthcare, parental leave, adoption assistance, and fertility benefits. The company's commitment to giving back through their 1:1:1 model provides unique volunteer opportunities. You'll have access to world-class training through Trailhead.com and regular mentorship from executive leadership.

This role provides an excellent opportunity to work with cutting-edge technology while making a significant impact on how customers understand and utilize Salesforce products. The position offers professional growth through exposure to complex technologies and the chance to innovate in content strategy and delivery methods.