Senior Technical Support Engineer

Salesforce is seeking a Senior Technical Support Engineer in Indianapolis, IN to serve as a Trusted Advisor for enterprise customers. This role involves leading the resolution of critical technical issues, providing proactive support, and ensuring the highest levels of customer satisfaction.

Key responsibilities include:

• Driving conversations with customer Business Stakeholders on best practices for enterprise architecture functions
• Solving highly visible, technical, global, and strategic enterprise cases
• Providing proactive support through system monitoring, Splunk analysis, and recommendations to minimize service disruptions
• Liaising with Salesforce R&D and Infrastructure teams on escalated issues and product roadmap changes
• Participating in Signature Support project work, including developing new tools and improving processes

The ideal candidate will have a Master's degree in Computer Science, Information Technology Management, Engineering, or a related field, plus two years of relevant experience (or a Bachelor's degree with five years of experience). Expertise in tools such as App Exchange Data Loader, Force.com Explorer, Change Set, and others is required.

Salesforce offers a flexible work environment with telecommuting options and the possibility of some travel to Salesforce offices. The company is committed to creating an inclusive and diverse workforce, offering equal opportunities to all qualified applicants.

Join Salesforce to be part of a team that's dedicated to improving the state of the world through innovative business solutions and customer-centric support.