Senior Technical Support Engineer, Sales Cloud

Salesforce is seeking a Senior Technical Support Engineer for their Sales Cloud team in Tokyo. This role is crucial in resolving technical challenges and inquiries faced by customers. As part of a specialized team focusing on Sales Cloud products, you'll work alongside product experts and technical specialists to drive customer success. The position demands strong technical expertise combined with the ability to provide prompt, thorough, and accurate support services. Beyond maximizing customer satisfaction, you'll contribute to team performance optimization and company growth.

The ideal candidate will possess a strong foundation in web technologies, database management, and customer support. You'll need to demonstrate expertise in troubleshooting complex technical issues, managing stakeholder relationships, and maintaining high standards of customer service. The role requires bilingual proficiency in Japanese and English, combining technical acumen with strong communication skills.

Working at Salesforce means joining a company committed to improving the world through technology and equality. The organization offers comprehensive benefits, professional development opportunities, and a culture that values diversity and inclusion. You'll be part of a global team that shapes the future of enterprise software while maintaining direct impact on customer success and satisfaction.

This position offers an excellent opportunity for career growth within a leading global technology company, working with cutting-edge cloud technologies and contributing to the success of enterprise customers worldwide. The role combines technical challenge with customer interaction, making it ideal for professionals who enjoy both solving complex problems and helping others succeed.