Senior Technical Support Engineer (Signature Success) – Japanese speaking
Description For Senior Technical Support Engineer (Signature Success) – Japanese speaking
Join Salesforce's Tableau Premium Support team as a Senior Technical Support Engineer, where you'll play a crucial role in supporting enterprise customers with their server and desktop products. This position requires bilingual proficiency in English and Japanese, making it a unique opportunity for technical professionals who can bridge language and cultural gaps. You'll be working with cutting-edge business intelligence software, handling sophisticated technical challenges, and collaborating with multiple teams including Engineering and Product Management. The role combines deep technical expertise with customer service excellence, requiring skills in server administration, database management, and system integration. Based in Dublin, Ireland, you'll be supporting Japanese customers during their nighttime hours, ensuring 24/7 premium support coverage. This role offers the chance to work with enterprise-level technologies while making a significant impact on customer success in the business intelligence space.
Responsibilities For Senior Technical Support Engineer (Signature Success) – Japanese speaking
- Collaborate with Tableau's enterprise customers on server/core server products
- Support post-sales installation, configuration and set-up tasks
- Implement successful server launches and resolve technical problems
- Perform root cause analysis and debugging
- Maintain customer relationships and collaborate with Engineering teams
- Connect with Japanese customers via email, phone, and web meetings
- Write test scripts and perform tests using customer's data
- Document customer software issues as Knowledge Base articles
- Mentor Technical Support Specialists
- Manage and prioritize customer cases and company projects
Requirements For Senior Technical Support Engineer (Signature Success) – Japanese speaking
- Bilingual proficiency in English and Japanese
- Superb understanding of relational databases
- 5+ years of IT-related system integration or development experience
- Knowledge of Windows and Linux
- Experience with networking, including troubleshooting with Fiddler or WireShard
- Server setup and administration experience
- Experience with internet architectures, firewalls, proxy servers
- Knowledge of SAML, SSO, Apache, load-balancing, and Anti-Virus
- Experience in supporting enterprise-critical applications
- Degree or relevant experience preferred
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