Senior/Lead Technical Writer

Salesforce is seeking experienced technical writers to join their Content Experience (CX) team, focusing on creating content for cutting-edge technologies like generative AI and streamlined user experiences. This role combines technical expertise with writing prowess, requiring someone passionate about crafting comprehensive, accurate, and approachable content for various audiences including admins, end users, and developers.

The position involves close collaboration with product managers, engineers, and UX designers in an Agile environment to produce various content types including in-app assistance, release notes, help documentation, interactive training, and videos. The ideal candidate should be comfortable with both technical and writing aspects, having 3-5 years of technical writing experience and strong expertise in XML and DITA.

Working in a hybrid environment, you'll be part of a team that's dedicated to innovating and developing solution-oriented content strategies. The role demands excellent problem-solving abilities, superb communication skills, and the capacity to quickly grasp new sophisticated technologies. Experience with CRM applications, particularly Salesforce, is valued, as is the ability to work with source control software and understand code samples in various programming languages.

Salesforce offers a comprehensive benefits package and is committed to creating an inclusive workplace that values equality and diversity. The company provides equal employment opportunities and considers various factors such as location, job level, and experience in determining compensation. This role presents an excellent opportunity to join a leading enterprise software company while contributing to making complex technical subjects accessible and understandable.