Senior/Lead/Principal Customer Success Engineer, Agentforce

Salesforce is seeking a Senior/Lead/Principal Customer Success Engineer to join their innovative Agentforce platform team. This role represents a unique opportunity at the intersection of AI technology and customer success, focusing on revolutionizing customer experiences through AI-powered solutions.

The position involves working with Salesforce's groundbreaking Agentforce platform, where you'll be instrumental in driving AI adoption and implementation across customer organizations. As a key member of the GForce team, you'll be responsible for designing and developing Agent-building systems, collaborating with cross-functional teams, and providing technical leadership in AI solution integration.

Your role will be crucial in helping customers maximize their ROI with Agentforce, requiring both deep technical expertise and strong customer-facing skills. You'll need proficiency in languages like Java and Python, along with a solid understanding of AI technologies, machine learning, and natural language processing. The position demands exceptional problem-solving abilities and the capability to explain complex technical concepts to diverse audiences.

The ideal candidate will thrive in a fast-paced, dynamic environment, bringing together technical excellence with a passion for customer success. You'll have the opportunity to influence product development, drive innovation, and shape the future of AI-powered customer engagement solutions. With up to 20% travel, you'll work directly with customers while contributing to one of Salesforce's most strategic products.

This role offers competitive compensation ranging from $137,100 to $323,400 for California-based positions, along with the opportunity to work with cutting-edge technologies and make a significant impact on customer success. You'll be part of a team that's not just implementing AI solutions but actively shaping the future of customer experience technology.

Join Salesforce's GForce team and be at the forefront of the AI revolution in customer experience, working with industry-leading technology while driving meaningful business transformation for customers worldwide. This role represents a unique opportunity to blend technical expertise with customer success in one of technology's most dynamic and growing fields.