Senior/Lead/Principal Customer Success Engineer, Agentforce

Salesforce is seeking a Senior/Lead/Principal Customer Success Engineer to join their groundbreaking Agentforce platform team. This role represents a unique opportunity to be at the forefront of AI-powered customer experience transformation. As a key member of the GForce team, you'll blend technical expertise with customer success to drive Agentforce adoption.

The position involves designing and developing AI agents, collaborating with cross-functional teams, and providing technical guidance to customers throughout their Agentforce journey. You'll work with cutting-edge AI technologies, including machine learning and natural language processing, while utilizing your expertise in Apex, Java, and Python.

The ideal candidate will have a strong technical background with a related degree, deep understanding of the Salesforce ecosystem, and exceptional problem-solving skills. You'll need excellent communication abilities to explain complex technical concepts to diverse audiences and thrive in a fast-paced, dynamic environment.

This role offers the opportunity to shape the future of customer experiences through AI innovation. You'll be working on Salesforce's most important future product, Agentforce, making a significant impact on customer success. The position includes competitive compensation ($137,100 - $323,400 in California) and the flexibility of remote work options, though some travel (up to 20%) is required.

Join a team that's revolutionizing customer experiences with AI, where you'll have the chance to work with cutting-edge technologies, contribute to innovative solutions, and drive significant business value. Your work will directly influence the development of AI-powered customer engagement solutions and help shape the future of customer experience technology.