Senior/Staff Technical Writer (Content Experience)

Global leader in CRM software solutions providing cloud-based enterprise applications for customer service, sales, and marketing.
$111,200 - $190,900
Backend
Senior Software Engineer
Hybrid
5+ years of experience
Enterprise SaaS
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Description For Senior/Staff Technical Writer (Content Experience)

Salesforce is seeking experienced technical writers to join their Content Experience (CX) team, focusing on creating content for cutting-edge technologies like generative AI and streamlined user experiences. This hybrid position offers an exciting opportunity to work with sophisticated technical subjects while crafting comprehensive documentation for various audiences. The role demands a unique blend of technical expertise and writing prowess, with responsibilities spanning from in-app assistance to interactive training materials. Working in an Agile environment, you'll collaborate closely with product managers, engineers, and UX designers to develop innovative content strategies. The position offers competitive compensation and is based in major tech hubs. The ideal candidate should have strong technical writing experience, excellent communication skills, and the ability to translate complex technical concepts into accessible content. This role presents an excellent opportunity to impact how users interact with Salesforce's advanced technologies while working with a collaborative, forward-thinking team in a dynamic environment.

Last updated 2 months ago

Responsibilities For Senior/Staff Technical Writer (Content Experience)

  • Create content for new technology like generative AI and streamlined user experiences
  • Produce in-app assistance, release notes, help, interactive training, and videos
  • Collaborate with product managers, engineers, and UX designers
  • Craft comprehensive content for admin, end user, or developer audience
  • Work in an Agile development environment
  • Develop solution-oriented content strategies

Requirements For Senior/Staff Technical Writer (Content Experience)

  • 3-5 years experience for Senior level, 10 years for Staff level documenting software for technical audiences
  • Experience with XML-based authoring tools such as Oxygen
  • Experience with source control software like Perforce or Git
  • Knowledge of DITA and structured authoring
  • Experience working in Agile development environment
  • Related technical degree required
  • Strong communication and interpersonal skills
  • Ability to write clean, concise, and approachable content
  • High standards of quality and attention to detail

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