Software Engineer - Production Support Engineering - Principal

Global leader in CRM and enterprise cloud solutions, providing software services for sales, service, marketing, and more.
$204,400 - $323,400
DevOps
Principal Software Engineer
In-Person
5,000+ Employees
10+ years of experience
Enterprise SaaS

Description For Software Engineer - Production Support Engineering - Principal

Salesforce is seeking a Principal Software Engineer for their Production Support Engineering team to drive innovation and reliability in their core platform services. This role focuses on solving complex engineering challenges that underpin all Salesforce products, working with mission-critical services like the Core application server and async processing. The position involves managing distributed services that handle billions of transactions, leveraging modern technologies like Kubernetes and AWS. The ideal candidate will have extensive experience in DevOps/SRE, strong programming skills, and the ability to architect scalable solutions. This is an opportunity to work on sophisticated problems at scale, implement AIOps for automation, and lead technical initiatives that directly impact Salesforce's platform reliability. The role offers competitive compensation, comprehensive benefits, and the chance to work with cutting-edge technologies while solving challenging problems in a collaborative environment. As a principal engineer, you'll have the opportunity to mentor others and shape the technical direction of critical infrastructure components.

Last updated 21 days ago

Responsibilities For Software Engineer - Production Support Engineering - Principal

  • Complete service ownership from product architecture to production operations
  • Analyze and remediate production incidents for Core Application Server
  • Develop insights into platform incidents and influence engineering backlog
  • Leverage AIOps platform to improve anomaly detection and automation
  • Collaborate with Systems engineering team for OS patching and configurations
  • Participate in 24x7 on-call rotation
  • Create and review technical documentation
  • Lead, collaborate, communicate, and mentor team members

Requirements For Software Engineer - Production Support Engineering - Principal

Java
Python
Linux
Kubernetes
  • Related technical degree required
  • 10 years of work experience with 5+ years in production engineering/DevOps/SRE
  • Knowledge of OO programming and experience in Java, C++ or Python
  • In-depth experience with Linux, networking, server, and cloud architectures
  • Experience with container technologies like Kubernetes, Docker
  • Proficiency with source control, continuous integration, and testing pipelines
  • Strong problem-solving and analytical skills
  • Understanding of Java Virtual Machine technology

Benefits For Software Engineer - Production Support Engineering - Principal

Medical Insurance
Parental Leave
Vision Insurance
Dental Insurance
  • Wellbeing reimbursement
  • Generous parental leave
  • Adoption assistance
  • Fertility benefits

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