Software Engineering PMTS (SDET VoIP)

Salesforce is seeking a Principal Member of Technical Staff (PMTS) for their Service Cloud Voice team, focusing on Software Development Engineer in Test (SDET) role specializing in VoIP technologies. This position is part of the Q3 Engineering team, a distinguished organization of quality experts committed to innovation and engineering excellence.

The role involves working with Service Cloud, Salesforce's customer service and support management platform. The platform incorporates cutting-edge features including AI-powered chatbots, automated service processes, and intelligent knowledge mining. Service Cloud Voice represents a recent innovation that unifies phone, digital channels, and CRM data in real-time.

As a PMTS, you'll be working alongside some of Salesforce's finest Q3s who have developed crucial tools like Bento, Q3Bot, ScratchBot, and Anomaly Detection. The position requires strong programming skills in Java and JavaScript, combined with extensive experience in VoIP and WebRTC testing. You'll be responsible for leading quality initiatives, developing automation frameworks, and ensuring the highest standards of software quality.

The ideal candidate brings 15+ years of technical experience, with deep knowledge of system architecture and testing methodologies. You'll need to demonstrate leadership in driving operational excellence, mentoring team members, and influencing cross-functional teams. The role offers the opportunity to shape the direction of quality assurance practices while working on innovative solutions that impact millions of users.

This position is perfect for someone who combines technical expertise with leadership abilities, has a passion for quality engineering, and wants to make a significant impact in enterprise software development. You'll be part of a company known for its strong values, innovative culture, and market-leading position in the CRM space.