Software Engineering PMTS (SDET VoIP)

Service Cloud is Salesforce's platform for customer service and support management, focusing on automating service processes and streamlining workflows. The role is within the Q3 Engineering team, a distinguished organization of quality experts dedicated to Quality and Innovation. As a Principal Member of Technical Staff (PMTS) in the SDET VoIP role, you'll work with cutting-edge technology including Service Cloud Voice, which unifies phone, digital channels, and CRM data in real-time.

The position offers an opportunity to work with some of the finest Q3s at Salesforce who have developed innovative tools like Bento, Q3Bot, ScratchBot, and Taleggio. You'll be responsible for influencing design decisions and driving Salesforce's #1 value: Trust across teams. The role requires extensive experience in VoIP testing and quality assurance, combining technical expertise with leadership responsibilities.

As a PMTS, you'll lead complex projects, mentor team members, and drive quality initiatives across multiple teams. You'll be working with state-of-the-art technologies in cloud communications, AI-powered systems, and enterprise-scale applications. The role offers significant opportunity for technical growth and leadership development in a fast-paced, innovative environment.

This position is perfect for someone who combines deep technical expertise in software testing, particularly in VoIP systems, with strong leadership abilities and a passion for quality. You'll be part of shaping the future of customer service technology while working with a team that values innovation and technical excellence.