Software Engineering PMTS - Service Cloud AI

Service Cloud by Salesforce is seeking a Principal Member of Technical Staff (PMTS) to join their AI team in San Francisco. This role combines advanced machine learning expertise with enterprise-scale software development, focusing on transforming customer service through AI-powered solutions. The position offers an opportunity to architect and implement cutting-edge AI/ML solutions that will serve thousands of enterprise customers.

As a PMTS, you'll be at the forefront of developing innovative AI technologies, particularly in areas like Generative AI and RAG systems. The role demands expertise in the complete ML lifecycle, from model training to deployment, and requires the ability to lead complex technical initiatives while mentoring other engineers.

The position offers competitive compensation ranging from $230,800 to $334,600, reflecting the senior nature of the role and its responsibilities. Salesforce embraces a hybrid work model, promoting a balance between remote and office work while fostering a collaborative environment where individual strengths are celebrated.

Key technical challenges include designing scalable AI systems, implementing safe rollout methodologies, and ensuring high availability of services. The ideal candidate will have 10+ years of experience in AI/ML implementation at scale, strong programming skills in languages like Java, Python, or Go, and a proven track record of delivering complex technical solutions.

Salesforce offers comprehensive benefits including medical coverage, parental leave, adoption assistance, and fertility benefits, demonstrating their commitment to employee wellbeing. This role presents an exceptional opportunity for experienced AI engineers looking to make a significant impact in enterprise AI solutions while working with a leading technology company.