Solution Architect
Description For Solution Architect
The AI for Field Service Team at Salesforce is seeking a Solution Architect to join their innovative team focused on Mobile Workforce Management and digital transformation. This role combines technical expertise with customer-facing responsibilities, requiring a unique blend of AI knowledge and business acumen.
As a Solution Architect, you'll be instrumental in analyzing real-life scenarios and translating them into actionable business insights. You'll work directly with customers to implement AI solutions that optimize field service operations, leveraging advanced mathematical analysis and AI-based tools to ensure business goals are met effectively.
The position offers an exciting opportunity to work with cutting-edge AI technology while making a tangible impact on business operations. You'll be responsible for leading workshops, designing simulation experiments, and implementing solutions that drive innovation in field service delivery.
The ideal candidate brings a strong technical background with at least 3 years of experience in customer-facing roles and business analysis. You should be certified in Salesforce Admin and Service Cloud, with experience in implementing Salesforce solutions using Flows. Your ability to communicate complex ideas clearly to both technical and non-technical audiences will be crucial.
This role offers the chance to work with a global leader in enterprise software, contributing to the evolution of AI-driven field service solutions. You'll be part of a team that values innovation, problem-solving, and continuous improvement, while having the opportunity to work remotely with occasional travel (20-30%) for customer engagement.
Join Salesforce to be at the forefront of AI innovation in field service management, where your expertise will help shape the future of workforce optimization and customer service delivery. This role provides an excellent opportunity for professional growth while working with cutting-edge technology in a dynamic, fast-paced environment.
Responsibilities For Solution Architect
- Collaborate with and guide customer and implementation teams for AI solutions in field service
- Act as liaison between business stakeholders and technical teams
- Define customers' KPIs and lead business workshops
- Design and execute simulation experiments
- Analyze customers' data to identify operational bottlenecks
- Support communications regarding milestone dates and project risks
- Support user acceptance testing
- Lead mission critical innovation
Requirements For Solution Architect
- Bachelor's degree in Industrial Engineering, Statistics, Computer Science, Mathematics, Economics, etc.
- Certification in Salesforce Admin and Service Cloud
- Experience in designing and implementing Salesforce solutions using Flows
- 3+ years experience in customer facing, leading roles in global organizations
- 3+ years experience in business analysis roles
- 3+ years experience in problem-solving, analytical roles
- Excellent verbal and written communication skills
- Excellent multi-tasking skills
- Willingness to travel (20-30%)
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