Solution Engineer - AI + Service Cloud

Salesforce is seeking a Principal Solution Engineer specializing in AI and Service Cloud to join their team. This role combines technical expertise with business acumen to demonstrate and implement Service Cloud solutions for customers. The position involves working with cutting-edge AI technology while presenting tailored solutions to meet customer needs.

The ideal candidate will be responsible for removing technical objections in the sales cycle and highlighting business value through Service Cloud implementations. They will work closely with field sales teams, account executives, and implementation partners to deliver appropriate solutions and establish customer trust.

This role offers an exciting opportunity to work with advanced technologies including AI, automation, and Generative AI Strategy. The position requires deep understanding of call center operations, CRM systems, and cloud technology. Experience with various customer service solutions and contact center applications is highly valued.

Salesforce provides an excellent benefits package including health insurance, wellness allowance, and flexible time off. They are committed to diversity and inclusion, ranking #1 in PEOPLE's Top 50 Companies that Care. The company follows the Pledge 1% model, contributing to social causes through product donations, grants, and community service.

The role offers significant growth potential within a leading enterprise software company, with opportunities to work on innovative AI solutions while making a meaningful impact on customer service operations. The position includes travel requirements up to 50%, allowing for direct customer interaction and solution implementation across different locations.