Solution Engineer Lead - Service Cloud

Salesforce is seeking a Solution Engineer Lead for their Service Cloud division in Dublin, Ireland. This role combines technical expertise with customer-facing responsibilities, focusing on presenting and implementing Service Cloud and Field Service solutions. The ideal candidate will be responsible for removing technical objections in the sales cycle and developing programs to accelerate Service Cloud business growth in EMEA SMB.

The position requires a unique blend of technical knowledge and business acumen, as you'll be working directly with customers to understand their requirements and demonstrate how Salesforce solutions can address their specific needs. You'll be responsible for configuring and presenting tailored demonstrations, proposing solution architectures, and collaborating with various teams including Core Solution Engineers, Account Executives, and Product Management.

Key aspects of the role include evangelizing Salesforce Service Cloud value to C-level executives, assessing business operations, delivering strategic findings, and creating reusable assets for the team. The ideal candidate should have deep knowledge of call center operations, CRM systems, and related technologies, along with excellent communication skills.

This is an excellent opportunity for someone who wants to work at the intersection of technical solution architecture and business strategy, helping shape the future of customer service solutions while working for a global leader in cloud-based enterprise software. The role offers the chance to work with cutting-edge technology while developing and implementing solutions that have real business impact.