Specialist Solution Engineer - Service Cloud

Salesforce is seeking a Service Cloud Solution Engineer to drive technical sales and solution architecture for their Service Cloud product offerings. This role combines technical expertise with business acumen, focusing on removing technical objections in the sales cycle while highlighting business value. The position requires deep understanding of call center operations, CRM systems, and AI technologies.

The ideal candidate will work at the intersection of sales and technology, collaborating with field sales teams, service executives, and implementation partners. They will be responsible for assessing business requirements, developing technical sales strategies, and delivering tailored demonstrations that address specific customer needs.

Key aspects of the role include promoting Service Cloud value to C-level executives, architecting solutions that integrate with call centre infrastructure, and implementing enablement activities. The position requires expertise in customer service solutions, AI platforms, and cloud technologies, with particular emphasis on contact centre operations.

This is an excellent opportunity for a technically skilled professional who enjoys customer interaction and has a strong background in CRM/AI solutions. The role offers exposure to cutting-edge technologies including AI, automation, and Generative AI, while working with one of the world's leading enterprise software companies.

The position is based in London, UK, and involves working with international teams to drive business growth. Success in this role requires a combination of technical depth, business acumen, and strong communication skills to effectively bridge the gap between customer needs and Salesforce's Service Cloud solutions.