Specialist Solution Engineer - Service Cloud

Salesforce, the Customer Company, is seeking a Service Cloud Solution Engineer to join their innovative team. This role combines technical expertise with business acumen to drive the growth of Service Cloud business. The position involves working with cutting-edge AI and CRM technologies while helping customers transform their service operations.

As a Service Cloud Solution Engineer, you'll be responsible for communicating tailored views of Service Cloud products to customers and prospects. Your primary mission will be to eliminate technical objections in the sales cycle while highlighting the business value of Service Cloud solutions. This role requires a unique blend of technical knowledge, customer service expertise, and sales acumen.

You'll work in a dynamic environment, collaborating with multi-functional teams across international boundaries. The role involves engaging with C-level executives, conducting technical demonstrations, and architecting solutions that integrate with various call center infrastructures. Your expertise in AI, automation, and customer service technologies will be crucial in helping customers navigate their digital transformation journey.

The ideal candidate brings deep knowledge of contact center operations, strong technical configuration skills, and experience with CRM/AI solutions. You'll have the opportunity to work with cutting-edge technologies including AI, Generative AI, and LLM-based Autonomous Agents. This position offers the chance to impact how businesses deliver customer service while working for a company that values innovation and customer success.

Join Salesforce to be part of a company that believes in doing well while doing good, and help shape the future of customer service technology. You'll have the opportunity to grow your career while working with the latest technologies and making a meaningful impact on how businesses connect with their customers.