Salesforce Business Technology (Biz Tech) is seeking an engineering manager to lead application development teams supporting customer support organizations. This role combines people leadership and technical expertise, requiring someone who can build and lead technical teams while defining and implementing engineering strategy. The position demands a leader with proven experience in managing software engineers and guiding their career progression. The role involves working in an Agile/Scrum environment, leading operational excellence, and collaborating with product management and business partners. The ideal candidate will have extensive software development experience, strong technical background, and a passion for developing team members. This opportunity offers the chance to work with cutting-edge technology while shaping the future of customer support solutions at a leading enterprise software company. The hybrid work model requires quarterly in-office presence, providing a balance between remote work flexibility and meaningful team collaboration.