Success Architect-Sales Cloud

Salesforce, the global leader in CRM, is seeking a Success Architect specializing in Sales Cloud to join their Customer Success team. This role is part of Cloud Success, a specialized team bringing together customer support engineers, proactive monitoring, and technical architects. As a Success Architect, you'll play a crucial role in supporting Salesforce's most strategic customers by providing expert guidance on solution design, system performance optimization, and technical health maintenance.

The ideal candidate will possess deep expertise in Sales Cloud features, including opportunity management, forecasting, and Einstein Conversation Insights. You'll need strong technical skills in data management, security architecture, and Salesforce development using APEX, Visualforce, and Lightning Web Components. The role requires various Salesforce certifications and experience with enterprise-scale implementations.

You'll work closely with support engineers, customer success managers, and product teams to drive long-term solutions and influence product improvements. The position demands excellent communication skills to simplify complex technical concepts for diverse audiences and strong problem-solving abilities to identify and resolve design inefficiencies.

Salesforce is known for its innovative culture and has been recognized by Fortune as one of the "Most Admired Companies in the World" and "100 Best Companies to Work For" eleven years in a row. The company operates on core values of Trust, Customer Success, Innovation, Equality, and Sustainability. This role offers an opportunity to impact customer success directly while working with cutting-edge technology at a global leader in enterprise software.

If you're passionate about technical architecture, customer success, and driving business transformation through technology, this role offers an exciting opportunity to work with enterprise customers and shape the future of Sales Cloud implementations.