Success Architect - Sales Cloud

Cloud Success is a specialized team within Salesforce's Customer Success organization that brings together technical expertise to support their most strategic customers. As a Success Architect focusing on Sales Cloud, you'll play a crucial role in providing expert guidance on solution design, system optimization, and technical architecture for Salesforce's enterprise customers.

The role combines deep technical expertise in Sales Cloud with strategic consulting capabilities. You'll work directly with high-priority customers to assess their implementations, deliver architectural recommendations, and ensure scalable, secure solutions that follow best practices. This position requires both technical mastery of Salesforce's platform and the ability to communicate complex concepts to diverse audiences, from technical teams to executive leadership.

Key technical areas include Sales Cloud features, data management, system integration, and secure architecture design. You'll need expertise in opportunity/pipeline management, forecasting, Einstein Conversation Insights, and Sales Performance Management. The role also involves working with APIs, middleware solutions, and various integration patterns.

This is an excellent opportunity for experienced architects who want to impact enterprise-scale implementations while working with cutting-edge technology. You'll collaborate with multiple teams across Customer Success and Product organizations, influence product improvements, and help drive long-term customer success.

The position offers competitive compensation varying by location ($121,300 - $244,200) and the flexibility of remote work. Required certifications include Salesforce Admin, Advanced Admin, and Sales Cloud Consultant, with additional architect certifications being highly desired. This role is perfect for technical leaders who enjoy solving complex problems and helping organizations maximize their Salesforce investment.