Success Architect Service Cloud

Salesforce, the global leader in CRM, is seeking a Success Architect specializing in Service Cloud to join their Customer Success team. This role is crucial in supporting Salesforce's most strategic customers, providing expert guidance on solution design, scalability, and security. As a Success Architect, you'll assess system performance, optimize efficiency, and proactively identify risks while offering strategic insights into application lifecycle management.

The position requires deep technical expertise in Salesforce products, particularly Service Cloud, combined with strong communication skills to translate complex technical concepts for diverse audiences. You'll work closely with support engineers, customer success managers, and product teams to drive long-term solutions and influence product improvements.

The ideal candidate brings 8+ years of experience in software architecture, demonstrating expertise in large-scale implementations, enterprise application integration, and Salesforce platform capabilities. You'll need to master Service Cloud features, data management, security architecture, and development tools while maintaining required certifications.

Salesforce offers a collaborative environment built on core values of Trust, Customer Success, Innovation, Equality, and Sustainability. The company has been consistently recognized as one of the "Most Admired Companies in the World" and "Best Companies to Work For." This role provides an opportunity to impact customer success directly while working with cutting-edge technology at a global industry leader.